Assistant Operations Manager

The Role

We are seeking a motivated and service-driven Assistant Operations Manager to support our Operations Director in overseeing the daily operations of our hotel. This role plays a key part in ensuring exceptional guest experiences and the smooth coordination of all operational departments.

What you will be responsible for

• Assist the Operations Director in supervising all hotel operational departments

• Ensure high standards of guest service and satisfaction across all areas

• ⁠Coordinate daily operations involving Front Office, Housekeeping, Maintenance, and other departments

• ⁠Monitor service quality, guest feedback, and operational efficiency

• Support team Supervisors in achieving departmental goals and maintaining service standards

• Handle guest concerns and assist in resolving operational challenges

• ⁠Assist with scheduling, reporting, and administrative operational tasks

What we are looking for

• Strong people management and leadership skills

• Positive, service-oriented attitude with a strong work ethic

• Excellent communication and interpersonal skills

• Strong organizational and administrative abilities

• Problem-solving mindset with the ability to adapt in a fast-paced environment

• ⁠Good time management skills and attention to detail

• ⁠Proficiency in Microsoft Office

• General technical skills relevant to hotel operations

• Working knowledge of hotel departments, including:

• Maintenance

• Housekeeping and Public Areas

• Front Desk and Guest Relations

• Reservations

• Sales & Marketing

• ⁠Basic understanding of labor laws, staffing, and HR processes

• ⁠Willingness to work flexible hours, including weekends and holidays

What We Offer

• Opportunity to grow within the hospitality industry

• Dynamic and team-oriented work environment

• Hands-on experience across all hotel operations

If you are passionate about hospitality and delivering excellent guest experiences, we encourage you to apply.